ROOMMASTER FEATURES

FRONT DESK MANAGEMENT

• Reservations, Check-Ins, Check-outs, Posting Entries, Housekeeping Updates, Guest Name Lookup and Walk-Ins can be managed all from one Quick Room Screen.
• View Rates and Availability by Room Type or Room Number and easily make a reservation from the same Availability screen.
• Use an intuitive Drag and Drop feature to quickly manage room assignments.
• Utilize the automated Room Ready notification feature to provide that wow factor to your guests.
• Easily split bills and setup automatic charge routing to handle any billing request.
• The Rate Adjustment Wizard makes correcting data entry errors a breeze and seamless to your guests with a “clean” folio.
• Automated credit checks and intelligent reporting will improve service levels.

RESERVATIONS

• Seamlessly handle reservations from any source from direct bookings and group blocks to OTA/GDS providers and travel agents.
• Managing a wait list is made simple and upgrades intuitive right from your tape chart.
• Easy to use and create custom HTML confirmation emails that are automated for Pre-Arrival and Post Departure guest engagement provide a powerful CRM tool.
• Manage share-withs, back-to-back room moves, revenue add-ons and even custom build a package on the fly.
• Enhance the guest experience with integration to iQ-POS for Outlet Reservations and Activity Scheduling that provides a single itinerary and confirmation email.
• iQ-WorldLink seamlessly connects you to your GDS Channel Partner providing Rate and Inventory Updates and automatically entering reservations from the online channels.
• You can even connect directly to Expedia and/or Booking.com to bypass costly 3rd Party pass through fees.

GUEST PROFILES & HISTORY

• roomMaster keeps track of all your guests’ information, preferences, stay history and statistics so you can use this information to enhance the guest experience.
• Robust Profiles are easily exported or merged with 3rd Party CRM tools.
• Guest history folios are stored permanently for a complete history detail for your guests with reprinting and adjustment features.